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If you’re building a Digital Customer Success (DCS) or Tech Touch motion from the ground up, one of the most important hires you’ll make is your first dedicated rep. This isn’t your average CSM role. It’s part customer success, part operations, part sales, and part….. marketing?

The primary value of automation is the ability to do more with less. Ideally, we want to scale our efforts while still providing a great...

Hey there — I’m Joe. If you’ve found your way here, odds are you’re trying to scale a Customer Success, Sales or other GTM motions… but...