Welcome to the JDTT newsletter

Hey there — I’m Joe.

If you’ve found your way here, odds are you’re trying to scale a Customer Success, Sales or other GTM motions… but without doubling your team or budget.

You’re in the right place.

Over the past decade, I’ve built automation programs across sales, CS, and post-sales at companies like Business Insider, Ceros, and eMarketer. Along the way, I learned how to turn onboarding, renewals, and engagement into efficient, repeatable, and measurable systems — without losing the human element.

Now I’m taking those frameworks public.

What to Expect Here:

• Tech Touch Playbooks – actual frameworks, not just theory

• Automated CS Strategies – onboarding, adoption, renewal, reactivation

• GTM Ops Insights – CRM hygiene, segmentation, workflows, and more

• Templates & Tools – stuff you can copy/paste and launch fast

• Occasional rants about what’s broken in CS and how to fix it

  
  

If you’re a CS leader, RevOps builder, or post-sale pro looking to do more with less — this newsletter is for you.

Make sure to subscribe, and keep an eye out for the first drop.

Thanks for being here — let’s scale smarter.

– Joe