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Hiring Your First Digital Customer Success / Tech Touch Rep: What to Look For and What to Avoid

If you’re building a Digital Customer Success (DCS) or Tech Touch motion from the ground up, one of the most important hires you’ll make is your first dedicated rep. This isn’t your average CSM role. It’s part customer success, part operations, part sales, and part….. marketing?

May 27, 20254 min read

Hiring Your First Digital Customer Success / Tech Touch Rep: What to Look For and What to Avoid

If you’re building a Digital Customer Success (DCS) or Tech Touch motion from the ground up, one of the most important hires you’ll make is your first dedicated rep. This isn’t your average CSM role. It’s part customer success, part operations, part sales, and part….. marketing?