Coming Soon!
Nominate a Guest
CUSTOMER [UN]SUCCESS is a podcast about the real stories behind the headlines — the churn that caught us off guard, the automation that broke everything, the QBR that went off the rails... and what we learned from it.
We’re not here for highlight reels. We’re here for honesty, growth, and a little scar tissue.
If you (or someone you know) has a story about what didn’t go as planned in CS, RevOps, or GTM — we want to hear it.
🟡 Founders, CS leaders, RevOps folks, post-sale pros — all welcome.
🟡 Self-nominations are encouraged!
The JDTT NEWSLETTER​
Your guide to tech touch, digital CS, automation, and building lean, scalable GTM systems
Why Subscribe?
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Tech Touch Playbooks
Actual frameworks, not just theory
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Automated CS Strategies
Onboarding, adoption, renewals
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GTM Ops Insights
CRM hygiene, segmentation, workflows and more
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Templates & Tools
Stuff you can copy/paste and launch fast
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Occasional rants about what's broken in CS and how to fix it
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